Frequently Asked Questions
Everything you need to know about our products & services. Can’t find the answers you are looking for? please contact us for direct feedback.
What appliances can my solar power?
You can power any number of appliances within the recommended Watts limit for your solar system. We have named each of our solar unit according to the recommended Watts limit . For example, if you have a Surepower 500 solar system, you can concurrently use any combination of appliances up to a total of 500W.
How long can I use my solar daily?
We have designed each of our units to last at least 15 hours daily if the appliances used are within the recommended Watts limit. For example, if you open your shop at 7am daily you can use your solar unit till 10pm daily
How long will my solar keep working before it packs up finally?
We work with reliable suppliers & only allow components that are best fit for Nigeria’s climatic conditions. The solar panels can last 25 years, inverter 10 years & batteries 5 to 10 years depending on how well it is maintained.
How can I maintain my solar & also make it last longer
You can maintain your solar and make it last longer by:
1. Switching off the solar unit & allowing it to charge when the battery is low
2. Cleaning the solar panels once a week
3. Ensuring that your inverter air vent is not blocked by any object
4. Not placing any object on your battery
5. Monitoring your battery liquid level and contacting us to refill it once it gets to 50%
6. Not supplying electricity to your neighbour
7. Staying within the recommended watts limit
8. Staying within the recommended 15 hours of daily usage
9. Not tampering with the solar unit when you notice a technical fault.
In such an event, contact us as soon as possible quickly for maintenance.
Will My Solar Work During Cloudy Or Rainy Weather?
Because solar works with the sun, the solar system will perform less optimally on cloudy or rainy days in comparison to moderately or highly sunny days. We advise that you should have a form of backup to utilise during the heaviest part of the rainy season.
How can I reach Winock support if I have any issue?
You can reach us on +23470 460 87877 between Monday and Friday 9am to 5:00pm.
What is 'Buy now pay later'?
‘Buy now pay later’ is a payment term that enables you to have your solar system installed with little upfront cost and spread the payment over 18 months.
How much do you charge for your 'Buy now pay later' option?
We charge a reasonable, margin. The amount that you pay depends on the value of the solar system.
What is the payment duration?
18 months maximum.
What locations do you cover?
We currently operate in Federal Capital Territory (Abuja) but we will expand very soon to other parts of Nigeria.